Westcountry Case Management

FAQ

Feel free to browse our question bank; if you can't find the answers to any questions you might have don't hesitate to contact us.

• Why do I need a case manager?
• What can a case manager do for me?
• Will I have to do what they tell me?
• What if I don’t like my case manager and I don’t want them anymore?
• Who does the case manager work for?
• Will they keep to timescales/cost predictions?
• Will the case manager keep me reliably informed?
• How easy is it to contact them?

• What’s their track record, who do I know will recommend them?


• Do they have appropriate experience?
• How can I get the best out of my case manager?


• The family are very demanding of my time but aren’t keen to have a case manager – how can encourage them to accept it?

• Why do I need a case manager?
  A case manager can help you work out what is important to you for the future and will help make sure your life moves in the direction you want it to.

• What can a case manager do for me?
  First of all the case manager needs to get to know you and you need to get to know them.  Then you can both start looking at what help you might need to take care of yourself better, or to get out and about more, or to find specialist therapists, services, education or training to make your life more satisfying, to find enjoyable activities that are meaningful to you and also to help you meet other people.

• Will I have to do what they tell me?
  You don’t have to do anything but your case manager will help you explore the benefits of setting goals and support you in achieving them, to help you improve the quality of your day to day life.

• What if I don’t like my case manager and I don’t want them anymore?

  We know that sometimes things don’t work out – just contact us at Westcountry Case Management head office to let us know and we will do everything we can to find you another WCM case manager or give you information about other case management companies.

• Who does the case manager work for?
  The case manager may be appointed by a variety of sources such as family or solicitors; however, our primary interest is the service user. If the service user is a child then we work as an advocate for the child in conjunction with the parents and solicitors.
• Will they keep to timescales/cost predictions?
  All our case managers are required to adhere to timescales/costings; these are closely monitored by the WCM office where detailed information of work in progress/expenditure is maintained.

• Will the case manager keep me reliably informed?
  All our case managers are required to maintain strict timescales with regard written and verbal communication with clients and their representatives.
• How easy is it to contact them?

  The head office is open during office hours for 5 days per week for 50 weeks of the year and can contact our case managers at short notice.  Each independent case managers will identify their working hours availability and contact details on request, to clients and their representatives.

• What’s their track record, who do I know will recommend them?

  Westcountry Case Management prides itself on its reputation of reliability, professionalism and efficacy.  Professional testimonials can be found on our website.


• Do they have appropriate experience?
  Each case manager has had extensive clinical experience prior to practicing as a case manager.  We match each case manager with the client’s needs during the allocation process and will not accept a referral if we consider we do not have the appropriate expertise available.


• How can I get the best out of my case manager?


  If you are interested enough to ask this question you won’t have any difficulty getting the best out of your case manager!  Our case managers welcome liaison with the client’s representative - your interest and support can be extremely helpful particularly in dealing with clients with poor awareness of their difficulties, or families with difficult adjustment issues following trauma to a family member.



• The family are very demanding of my time but aren’t keen to have a case manager – how can encourage them to accept it?
  This is indicative of a family struggling with adjustment following trauma.  It requires a  patient and a united front from the client’s representative and their case manager to help the family recognise the long term benefits of the case management process for both them and the client.  An investment of time to build trust and rapport with the family, with the client’s representative and the case manager in the initial stages, will pay off in the long run.