Westcountry Case Management

How We Work

We initially meet with the client (plus their family member or representative if appropriate) to undertake a client centred assessment to identify their needs and wishes and to agree appropriate goals which flow naturally into plans of action.

We ensure we are able to build up a rapport with the client and family and are very aware of how important the relationship is in optimising positive outcomes.

Our case management role includes:-

• Being an advocate and providing support for the client and family.
• Working as a facilitator and innovator to access appropriate resources.
• Liaising with appropriate agencies, solicitors, insurers and deputies to secure and justify funding.
• Implementing and coordinating programmes to promote return to work/occupation/leisure activities.
• Liaising with relevant people to meet educational requirements and aspirations.
• Setting up and monitoring care regimes, recruiting and training support workers.
• Ensuring accommodation meets the client’s needs.
• Monitoring long term needs

Clients will be introduced to a case manager who has experience of the client’s condition and can visit within a reasonable travel time. We will ensure that they are able to build up a rapport with each individual client.