Jo is a highly experienced and passionate case manager, qualifying as an occupational therapist in1993 and working as a case manager with WCM since 2005. Jo has worked extensively with adults and adolescents following an acquired brain injury and has a sound knowledge of the litigation process.
Jo has also worked with people following spinal cord injury and suffering with psychological impairment after traumatic injuries; including post-traumatic stress disorder. Jo has particular interest in cognitive dysfunction, but has experience of a broad range of complex neurological disabilities. She has in-depth understanding of the long-term psychological impact of disability.
Jo uses an empathetic approach, to quickly establish working relationships with her clients and their families. She is an accomplished report writer and proficient at communicating with health, social care and legal professionals.
In her work, Jo follows the case management competencies set out by BABICM and works at the highest level across communication, assessment and planning, co-ordination and management, analysis and recording, maintaining a duty of care, professionalism, leadership and innovation.
Jo uses her knowledge and experience to implement community based rehabilitation programmes and has proven ability to work independently or as part of an inter-disciplinary team and is also an effective communicator, remaining personable yet professional, and with a sense of humour.
- Preparation of activity-based risk assessments
- Private and statutory sectors experience
- Practical, goal orientated approach
- Complex care packages including training and supervising carers