Feedback from our conference "Getting It Right" in September 2019
As many will already be aware, we held our first Two Day conference, at the Bristol Marriott Hotel on Thursday the 19th September. We received some amazing feedback which you can view here.
The idea for 'Getting it Right' was born out of a desire to champion the work of carers and support workers, in often challenging circumstances. Our experience, over more than two decades, has taught us that it is never as straightforward as simply recruiting or procuring a service to meet individual needs. A support team can be pivotal in turning around a person's life and enabling them to experience and engage in activities and roles which are necessary, expected of, or meaningful to them.
The conference took you through the journey of support provision, including those packages that are set up alongside a litigation claim.
Alison Somek and Jessica Thurston talked to us about the role of the care expert witness; their duty, who makes the decisions for the client concerned and dealing with differences of opinion. This can often be the start of the process for securing funds for support or ongoing funding for a package already in place.
Part of our own team Wren Hooper, registered manager, Anita Pascoe, Clinical Lead and Deborah Hale our Clinical Support Manager/Case manager all spoke from their experience in health, social care, case management and CQC registration about practicalities, regulatory requirements and good practice in setting up and managing support as well as focusing on the inevitable tricky issues which can and do arise, and how risks can be taken in a measured but empowering fashion for those in receipt of support or care.
Dr Salzman focused on the input of the MDT in the provision of support; both from the point of view of utilising the MDT to the maximum and also supporting a team who may be working with challenging circumstances or witnessing difficult situations or behaviours as part of their day to day work.
Dr Norman reported on the extended findings of BABICM’s survey of case manager’s experience of working brain injured clients, bringing the question of capacity in to support provision.
Stacey Bryant of Enable Law considered the often complex decisions required in terms of managing budgets, particularly post settlement.
The day provided a rounded view of the complexities involved in getting support right for each individual, the unique nature of packages which are truly person centered and the wider considerations in terms of litigation, capacity, regulation and budgets when making decisions about care. There is no special formula for 'getting it right', but there are certainly a range of practical issues which need to be well thought out in order to maximise the benefits of support and ensure regulations and laws are adhered to.
At WCM we are all passionate about being able to help our vulnerable clients. We aim to help them reach their goals and maximise their potential. I personally feel honoured to work in an industry where we genuinely make a positive difference to our client’s lives.
I would like to thank everyone who has worked so hard to put this great day together, with special thanks to Enable Law.
Director, Westcountry Case Management Ltd