Westcountry Case Management provides a service to both adults and children who have a brain injury or physical injury and who may also have psychological difficulties.

"To provide a specialist case management service to support people to reach their goals, maximise their potential and quality of life, considering past experiences and future aspirations."

94% of clients felt that support workers met their needs
94% of clients felt involved in decision making
94% of clients felt respected by their support workers
99% of support workers said that they have a good relationship with their clients
91% of support workers rated their relationship with their case manager to be ‘Good’ or ‘Excellent’
100% of fee payers rated their case managers expertise to be ‘Good’ or ‘Excellent’
100% of fee payers said that they would use us again
100% of agents rated the effectiveness of case management as either ‘Good’ or ‘Excellent’
100% of agents rated the overall service they had received as ‘Good’ or ‘Excellent’
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What are the average number of hours spent on case management for different client groups?What happens to the level of…

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